Pawsitive dog grooming experiences,

As our shop name stands we want our little salon to be a favourite place for dogs that come to visit us our policy will always be to put your dogs best interests and well-being first, especially in regard to their health, safety and comfort.

This is not a grooming salon that provides long hours of brushing when there’s matting just to complete “ the look” you may expect your dog to be, our highly experienced groomer will guide you how to plan your grooming schedule if you haven’t had it already we recommend to book on a regular base at 6-8 weeks to style clip and 10-12 weeks to low maintenance short clip and we do not book dogs that hasn’t been fully groomed professionally more than three months.

Confirmation, Rescheduling and Cancellation

You will receive a text message to confirm your booking a day before your appointment.

If you wish to reschedule or cancel your appointment please let us know as soon as possible we request 48hours notice to cancel and reschedule $100 cancellation fee is required to re book or to keep your pre booked appointments.

On the day cancellation and No Show

Being a small business means that missed appointments directly affect us financially.

Please understand this is a tiny salon that can only groom very limited amount of dogs a day, on the day cancellation doesn’t leave us enough time to fill up or organise the schedule of the day. This requires cancellation fee of full amount of what your appointment booked for to re book or to keep your next appointment if you have pre existing bookings.

For the no shows, no future appointment will be made.

Late Arrival and Collection

If you have an appointment time at 9.00am means we will start your dog at 9.00am sharp, please plan your travel and arrive 10mins prior to your booking time as there will be consulting or preparation.

Being late results in your dog’s time with us and also impacting the next appointment. We are one one one based salon that means each dogs are scheduled in their time we would never want to rush to finish your dog or delaying the next appointment.

Let us know if you think you will be running late, we may cancel your appointment if you are more than 15mins late with no contact and cancellation fee will apply.

All dogs should be ready to be collected in couple of hours you will receive a text msg when they are near to ready or when they are ready, please come for collection as soon as you can as they can’t wait to see you.